Privacy Policy
Last updated: 9 July 2026
Untitled Creative ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains what we collect, why, and how we handle it, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who we are
Untitled Creative is a performance creative agency based in Rouse Hill, Sydney NSW 2155, serving clients across Australia. You can reach us at info@untitledcreative.com.au or 0466 333 831.
Information we collect
- Contact details you give us directly, such as your name, email, phone number and business name, when you book a call, submit a form, use our lead calculator, or message us.
- Business information you share with us, such as your industry, goals, budget and current marketing setup.
- Technical and usage data collected automatically when you visit our website, such as your IP address, device and browser type, pages viewed, and referring source.
How we collect it
We collect information when you fill out a form on our website or a Meta (Facebook or Instagram) lead form, book a call through Calendly, email or call us, or interact with our ads and website. Some data is collected automatically through cookies and similar technologies (see below).
Why we use your information
- To respond to your enquiry and arrange a strategy call.
- To provide, manage and improve our services.
- To send you relevant information about our services, where you have opted in. You can unsubscribe at any time.
- To measure and improve the performance of our website and advertising.
- To meet our legal and record-keeping obligations.
Cookies and tracking
Our website uses cookies and tracking technologies, including Google Analytics and the Meta Pixel, to understand how visitors use the site and to measure advertising performance. These tools may collect information such as your interactions with our pages and ads. You can control or disable cookies through your browser settings. Disabling cookies may affect some site functionality.
Who we share it with
We do not sell your personal information. We share it only with trusted service providers who help us operate our business, and only as needed to deliver our services. These may include:
- Meta Platforms (Facebook and Instagram advertising and lead forms).
- Google (analytics and advertising).
- HubSpot (customer relationship management and forms).
- Calendly (call scheduling).
- GoHighLevel (customer relationship management and communications).
Some of these providers may store or process data outside Australia. Where that happens, we take reasonable steps to ensure your information is handled consistently with the APPs.
How we protect your information
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including access controls and secure, reputable third-party platforms. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
How long we keep it
We keep your personal information only for as long as needed to fulfil the purposes described in this policy, or as required by law. When it is no longer needed, we take reasonable steps to delete or de-identify it.
Your rights
You may request access to the personal information we hold about you, ask us to correct it if it is inaccurate, or ask us to delete it, subject to any legal obligations we have to retain it. To make a request, email info@untitledcreative.com.au. We will respond within a reasonable time.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page, with the "last updated" date shown above.
Questions about this policy? Email info@untitledcreative.com.au or call 0466 333 831.